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Tel: +44 [0] 1736 797549

CONTACT US

5 Higher Trewidden Road

St. Ives

Cornwall

TR26 2DP

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Privacy Policy

Sea Breeze, St Ives, Cornwall

Sea Breeze Privacy Policy - March 2019

 

WHAT  INFORMATION WE COLLECT ABOUT YOU

  • Our booking software is Freetobook. This software is used by accommodation providers to enable their customers to make online bookings and manage those bookings.

  • When you make a booking with us we collect the names of all the guests who will be staying, the home address, email address and telephone number of the person making the booking.

  • We may also collect a debit or credit card number to take the deposit equal to the 20% of the cost of your stay.

  • If you chose to book over the phone we may take card details and enter them into our booking system Freetobook. Once the card details are entered into the booking system, they are shredded. The Freetobook system uses Fabpay to process card payments. Fabpay is a payment gateway which uses Sage Pay to process card payments. Both Sage Pay and our systems are PCI compliant.

  • If you chose to book via Booking.com, Booking.com will record your name, address and contact details and will take your card details. All these details are passed through to our Freetobook booking system. Booking.com’s privacy notice can be found here

  • We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.

  • For commonwealth guests;

    • Name and nationality

  • For non commonwealth guests;

    • Name, nationality, passport number, address of next destination

  • We may also collect personal information during any email/message correspondence we might have before or after your stay. We use Microsoft Outlook for our email platform. We also have email correspondence via the Freetobook system.

  • We also record bookings in a reservation diary, which records the name and contact details of the booker.

  • We use a spreadsheet to record receipts, this includes the name of the person paying us and the amount. This spreadsheet is used for accounting purposes only.

HOW WE USE THE INFORMATION WE HOLD ABOUT YOU

  • We use your home address as part of the card payment processing to validate the card.

  • We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.

  • After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form. Your email address will be used for this purpose.

  • If you complete a review it may be posted on our website, and Facebook page, however, no identifying details will ever be attached to a review posting.

  • We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.

HOW YOUR DATA IS STORED

  • All of the personal information, as part of the booking process, is stored securely on a third party system, Freetobook. Neither we nor Freetobook will share your information with any third party unless there is a legal reason for doing so. Our access to the Freetobook system is password protected.

  • Any debit/credit card data you supply us is held on Sage Pay a secure PCI Level 1 compliant payment gateway provider.

  • We will keep registration forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.

  • The reservation diary is kept in a locked filing cabinet.

  • Our accounting records are held securely on a password protected PC. We are required by law to hold these records for 7 years.

  • Summary booking information is held on the Freetobook system to allow repeat booking data to be accessed for a reasonable length of time.

  • You can find out more about Freetobook’s Privacy Policy when you book online via their platform.

 

MARKETING

  • We do not send out any marketing emails or pass your details to any third parties.

 

ACCESS TO YOUR INFORMATION

  • You have the right to request a copy of the information we hold about you.

  • If you would like a copy of this information please email us at info@seabreeze-stives.co.uk

 

RIGHT TO BE FORGOTTEN

COOKIES

  • Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This information is anonymous and is used to track visitor use of the website and to compile statistical reports on website activity. It is also used to help improve how our website performs.

  • Our website is hosted on a third party platform called Wix - you can find more information about Wix's Privacy Policy here

  • You can set your browser not to accept cookies. See www.aboutcookies.org for more information.

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